Payments in Instagram
Get Started
How do I get started with Facebook Pay?
How do I connect Facebook Pay across Instagram and Facebook?
How do I buy something on Instagram?
How do I donate to a personal or nonprofit fundraiser on Instagram?
How do I know which products I can buy with checkout on Instagram?
What payment methods can I use to buy and donate on Instagram?
What is Shop Pay?
How do sales and offers work for purchases made on Instagram?
Can I buy something from someone I follow on Instagram?
Orders and Returns
Where can I see the order confirmation for a payment or donation on Instagram?
How can I track orders I made on Instagram?
How do returns work for items purchased on Instagram?
How do I cancel an order I made on Instagram?
Are my purchases protected with Facebook Pay on Instagram?
How does Purchase Protection work for purchases made on Instagram?
Get Support
Things you should know about buying on Instagram during COVID-19.
How do I contact the shop or Instagram for help with my order?
How do I report a seller or product I see on Instagram?
Someone used my Instagram account to make an unauthorized purchase.
How do I contact Instagram about a payment?
Change Account Settings
How do I update my payment method on my Instagram account?
How do I update my payment method for my personal fundraiser on Instagram?
How do I update the shipping address for an order I submitted on Instagram?
How do I connect a loyalty membership account to Instagram?
Privacy and Security
What information does Facebook collect when I use Facebook Pay?
What customer data is shared with the seller when I make a purchase on Instagram?
Can my followers see purchases I made on Instagram?
How do I create a PIN for Instagram payments?
Terms and Policies
Instagram Policy Pages
English (US)
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Facebook Inc.
