How do returns work for items purchased on Instagram?
This only applies to items bought on Instagram with Facebook Pay.
You can only return items on Instagram when you buy with Facebook Pay. Learn more about which products can be bought on Instagram.
To return something you bought on Instagram with Facebook Pay:
Instagram app for Android and iPhone:
  1. Tap profile or your profile picture in the bottom right to go to your profile.
  2. Tap more options in the top right.
  3. Tap Orders and payments.
  4. Tap the order and item you want to return.
  5. Follow the on-screen instructions to start the return process.
If you don't see the item in your Orders and payments, please contact the shop directly for help.
Note: For orders with multiple items, you’ll need to request a return for each item separately.
Returns for orders placed on Instagram:
  • Seller policies: Each seller has their own return policy. You can see the specific return policy for a product on the order confirmation.
  • Final sale: Please note you won't be able to return items marked as final sale on the product page. You can see if something is final sale by looking for Final sale in the product description and at checkout.
  • Return shipping costs: Buyers usually cover the shipping costs of returns, unless the return is covered by Purchase Protection.
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